INS-208-3 Software Problem Resolution Process

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- INS-208-3 Software Problem Resolution Process 10 xp
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INS-208-3 Software Problem Resolution Process

10 XP

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1. Who can initiate a software problem resolution process?

Only the CEO after customer complaints. The Project Manager, QA, or customer, depending on the software lifecycle stage. Any employee at any time without a structured process.

2. When is a software problem considered resolved?

When the Project Manager declares it fixed. Only after successful verification of all affected components.

3. What should be included in test documentation after software changes?

Only test results and tester identification. Test results, anomalies, version, hardware/software configurations, test tools, date, and tester identification. Only the date tested and test results.

4. What is the purpose of the investigation phase in problem resolution?

To immediately implement a software fix without documentation. To determine the cause, impact on safety, and required changes.

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